Frequently asked questions

We believe in offering a quality online shopping experience and want to show our customers that buying furniture online is practical, convenient and secure.

How to buy online

Follow these steps to buy our products online.
(Please send enquiries about made-to-measure models by email.)

  1. Browse our site and choose the model you want.
  2. Select all the options we offer for each product.
    (For sale and ready-to-ship products there are no options to choose: you are buying the product shown in the photo.)
  3. Click “Add to basket”.
    (Repeat these 3 steps for each product you wish to buy)
  4. In your basket, select your preferred shipping method .
  5. Click “Proceed to checkout”.
  6. Enter all the requested personal details.
  7. Select your preferred payment method .
  8. Read and agree to the terms and conditions.
  9. Click “Place order”.

As soon as you place your order , you will automatically receive a summary email and immediately afterwards we will contact you to define all the details of the chosen model (Example: upholstery colour, choice of bespoke leg, …), after which we will send you an updated, detailed order confirmation.

If you wish, we can send you upholstery samples of your chosen covering by courier, so you can be sure of the final colour.

When your order is ready to ship, we will call to let you know that the carrier has collected it. The delivery time for your selected shipping service starts from that point.

Made-to-order products require approximately 60/70 working days in production (lead times may vary with the time of year; contact us for details; we can shorten them if necessary). Sale and ready-to-ship sofas are already in stock and will be dispatched as soon as payment is received.

Methods of Payment

You can choose from these payment methods:

  1. BANK TRANSFER (Standard): Pay 50% when ordering and the remaining 50% before the goods are shipped, both by bank transfer.
  2. BANK TRANSFER (Priority): Full payment in advance by bank transfer. This option gives your order priority in production.
  3. CREDIT CARD: Full payment in advance by credit card.
  4. PAY PAL: Full payment in advance or in 3 instalments with Pay Pal.
  5. FINANCE IN UP TO 36 INSTALMENTS: Pay in instalments over 3 to 36 months (Payment available only for the following countries: Italy, Switzerland, France, Spain, Germany, United Kingdom)
  6. SATISPAY: Full payment in advance via the Satispay app.

If paying by bank transfer, please email us your payment confirmation, so we can begin making your order without waiting for bank processing times.

Shipping

We ship all over Europe

Delivery Time: 15-20 days
We offer standard shipping to all our customers in Europe. The delivery time of 15 to 20 days is the carrier’s transit time, counted from the date your product leaves our factory.

Delivery Details:
Delivery is to the kerbside and is carried out by the driver alone. Please make your own arrangements to move the furniture inside your home.

*Assembly of beds and sofa beds is not included. Contact us for details, or watch the videos below to see how easy our products are to assemble.
Sofa bed assembly video
Storage bed assembly video

Everything you need to know about our shipments:

  • We ship throughout Europe, including the islands.
  • We use specialist carriers for furniture deliveries.
  • Shipping costs vary depending on the item purchased and the place of delivery.
  • The delivery times vary depending on the destination.
  • You can save the shipping costs by collecting your order directly from our factory in Pratovecchio, at via Enrico Mattei, 3, in the province of Arezzo.
  • Our carriers are required to call you on the number given in your order, 1/2 days before delivery.

Please tell us in advance about any access issues, such as restricted traffic zones or historic centres that are difficult to reach, so we can arrange a suitable delivery vehicle.

General terms and conditions of sale

These General Terms and Conditions of Sale apply to all distance sales of Products made through the Website. They govern those sales in accordance with the applicable Italian and European rules, including Legislative Decree no. 70/2003, Legislative Decree no. 206/2005, as amended (the “Consumer Code”), and European Directive no. 2011/83 EU on consumer rights.

You are buying furniture products from the company:

VAMA Divani di Magrini s.n.c. via Enrico Mattei, 3 – 52015 Pratovecchio (Arezzo) – Tax code and VAT no. 02176380513. Registered with the Arezzo Companies Register under no. 02176380513

  • All products in our catalogue are exclusively produced by VAMA Divani with raw materials made in Italy.
  • All products purchased are supplied with the appropriate transport documentation.
  • There is a two-year statutory guarantee on all products that covers all manufacturing defects.
    All products sold are covered by the statutory guarantee of conformity under Articles 128 et seq. of the Italian Consumer Code. It covers any lack of conformity that exists at delivery and becomes apparent within 2 years of delivery. Defects or damage caused by accidents, misuse for which the Customer is responsible, or normal wear and tear are excluded from this guarantee. To make a claim, the Customer must notify the seller, describing the defects found. The Customer may choose to have the goods repaired or replaced free of charge, unless the chosen remedy is impossible or would impose disproportionate costs on the seller. A minor lack of conformity does not entitle the Customer to terminate the contract.
  • By confirming your purchase you agree to pay for the goods by the methods indicated in the terms of payment.
  • VAMA Divani will be responsible for the goods until they are received by the customer. Any problems arising from the shipment will fall under our responsibility and therefore it will be our duty to solve them.
  • VAMA Divani is here to help before and after your purchase. If you have a problem, call us on 0575.146.03.03.
  • Upon purchase you will receive a confirmation email indicating the goods purchased, the total price to be paid, including VAT and shipping costs, and the payment methods to be used.
  • All prices shown are inclusive of VAT.
  • Prices for upholstered beds exclude the mattress. They include the headboard, bed frame and slatted base.

VAMA DIVANI adheres to the Italian Electronic Commerce Association’s code of ethics available at the following link:
https://www.aicel.org/codice-etico-dei-merchant-aicel

Right of withdrawal and complaints

Regarding the right of withdrawal, we refer to Legislative Decree 206/05, which states that the customer may exercise the right of withdrawal within 14 days from receipt of the goods.
To exercise your right of withdrawal, simply inform us of your decision to withdraw from this contract by writing an email to servizio.clienti@vamadivani.it on which you must indicate invoice or order number and date, item number and quantity for each item to be returned, reason for return, and indicate whether you would like a refund or a voucher for future purchases.
The customer must return the goods in their original packaging within 14 days of sending the notice of withdrawal.
The consumer has the right of withdrawal without penalty, the only costs to be borne by the consumer are those related to the return of the product. We will notify you of the amount of the return charge and with your agreement refund what you paid minus the cost of collecting the goods. Alternatively, you can arrange shipping of the returned goods.

Once the products are received, a refund of the sums paid will take place as soon as possible and in any case within 14 days.

If you have a complaint about VAMA Divani after purchasing a product or service and have been unable to resolve it through our Customer Service team, you can submit it through the Online Dispute Resolution (ODR) platform run by the European Commission. The platform is available here: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

Under Article 66-bis of Italian Legislative Decree 206/2005 (Consumer Code), disputes involving consumers fall within the mandatory jurisdiction of the court for the consumer’s place of residence or domicile.

What warranty covers my product?

There is a two-year warranty on all products that covers all manufacturing defects.

What does ready to ship mean?

Ready-to-ship products are already in stock and can be dispatched as early as the day after you place your order.

Where can I view the products?

You can see our products in person at our store in Tuscany.
Most orders are placed online. We provide everything you need, from extra photos to upholstery samples sent by post, so you can choose without leaving home.

Is it possible to pay in instalments?

With PagoLight, you can spread the cost of your purchases in monthly instalments, up to a maximum amount of €5,000 and for a period that can be extended up to 36 months. This option is available for both in-store and online purchases at no additional cost.

To use PagoLight, you need an identity document, a health card and a debit or credit card; prepaid cards are not accepted. You can also choose to have the instalments debited directly from your bank account using your IBAN.

For online purchases, the process is quick and entirely digital, with an immediate decision on your application. Select PagoLight at checkout, choose the number of instalments, enter your card details or IBAN and verify your identity. You then sign the instalment payment application. For online orders, the first instalment is paid immediately and the remaining payments are spread over the following months, up to a maximum of 36 instalments.

You do not need to provide a payslip to use this service.

Where do you deliver?

We can deliver anywhere.
To see the shipping cost, click “Add to basket” on any product page, then select your province by updating the delivery address.

For overseas shipping, contact us for an accurate quote.

Can I set a specific day for delivery?

Certainly. To have the delivery made on a specific day, write it in the order notes or let us know before shipping so that we can inform the courier in time.

What does kerbside delivery mean?

The carrier will arrive at your street address and unload the goods beside the delivery vehicle. You are responsible for moving the furniture inside your home.

What are the production lead times?

Production times depend on the product. For a standard model, allow about 60/70 working days (this may vary with the time of year; contact us for details).

For made-to-measure products, the lead time is stated in the quotation and order.
For ready-to-ship and sale products, the order is dispatched the day after it is placed and the delivery time depends on the shipping service selected when ordering.

How much does shipping cost?

To calculate shipping costs, click “Add to basket” on the product page. Then enter the destination province in your basket to calculate the shipping cost.

How long does it take from shipping to delivery?

Delivery times depend on the destination and the shipping service selected, so we cannot give an exact timeframe. Please refer to the estimated range shown for each shipping option.

Will I be contacted before delivery?

Yes, we will contact you on the day the courier picks up, then you will be contacted directly by the person who will make the delivery to arrange the day and time slot.

Do you offer delivery to your room?

We offer delivery to your room only in Italy; this service is not currently available elsewhere in Europe. Contact us if you are unsure whether the furniture will fit through your home’s access points, such as narrow doors or stairs.