Frequently asked questions

We are deeply committed to offering high-quality online furniture sales, ensuring that purchasing elegant home furnishings online is not only possible but also secure and convenient.

How to buy online

Here is how to go about purchasing our products online.
(Requests for custom-made models should be sent via email.)

  1. Browse our site and choose the model you want.
  2. Select all the options we offer for each product.
    ( Products on Offer and Ready for Delivery have no options to select, as the product is as depicted in the photo.)
  3. Click on“Add to Cart.”
    (Repeat these 3 steps for all the products you wish to purchase)
  4. In the shopping cart, select the shipping type desired.
  5. Click on“Finish Order.”
  6. Enter all required personal information.
  7. Click on the payment method desired.
  8. Read and agree to the terms and conditions.
  9. Click on“Place Order.”

As soon as you place your order, you will automatically receive a summary email and immediately afterwards we will contact you to define all the details of the chosen model (Example: Coating coloring, custom foot type, …), after which we will send you an updated and detailed order confirmation.

If you wish, we can send you samples of your chosen coating via courier, so you have no doubt about the final shade your product will have.

When we are ready to ship, we will contact you by phone to notify you that the courier has taken delivery of the goods, then the indicated days of the chosen shipment will elapse.

The products to be made will take about 60/70 working days to produce (They may vary depending on the time of year, contact us for more information, we can reduce them if needed), while the sofas on offer and ready for delivery are already available and will be shipped immediately after payment is received.

Methods of Payment

You can choose from these payment methods:

  1. WIRE TRANSFER (Standard): Pay 50% when ordering and the remaining 50% before the goods are shipped, both by bank transfer.
  2. WIRE TRANSFER (Priority): Full payment in advance by bank transfer. This option ensures priority in the production of goods.
  3. CREDIT CARD: Full payment in advance by Credit Card.
  4. PAY PAL: Full payment in advance or in 3 installments with Pay Pal.
  5. FINANCING UP TO 36 PAYMENTS: Installment payment from 3 to 36 months (Payment available only for the following countries: Italy, Switzerland, France, Spain, Germany, United Kingdom)
  6. SATISPAY: Full payment in advance via the Satispay app.

In the case of wire transfer, we recommend that you email us the receipt of payment, so that we can immediately start the realization of the purchased goods without waiting for the bureaucratic days of banks.


We ship all over Europe

Delivery Time: 15-20 days
We offer a standard shipping service for all our customers in Europe. The delivery time, which varies from 15 to 20 days, refers to the period taken by the courier company starting from the shipment of the product from our factory.

Delivery Details:
Delivery will be made to the front of the road by the driver only. Clients are advised to make arrangements independently to transport the purchased product within their own home.

*Assembly of beds and sofa beds is excluded, contact us for more information or view the following videos to find out how easy it is to assemble our products.
Sofa bed assembly video
Storage bed assembly video

Everything you need to know about our shipments:

  • We ship throughout Europe, including the islands.
  • Shipping is through couriers who specialize in delivering furniture products.
  • Shipping costs vary depending on the item purchased and the place of delivery.
  • Delivery days vary depending on the destination.
  • Customers can save shipping costs by picking up the product directly from the factory at the Pratovecchio plant on Enrico Mattei Street, 3 in the province of Arezzo.
  • Our couriers are obliged to notify the customer by phone at the phone number provided in the order, 1/2 days before the actual delivery.

Please notify us in advance of any delivery-related issues, such as restricted traffic zones, historical centers with difficult access, etc., so that we can arrange transportation by suitable means.

General terms and conditions of sale

These General Terms and Conditions of Sale apply to all sales of Products concluded at a distance through the Site and govern distance sales in accordance with and in compliance with applicable national and European regulations, including Legislative Decree. n. 70/2003, Legislative Decree. n. 206/2005 as amended (hereinafter, “Consumer Code”) and the European Directive no. 2011/83 EU on Consumer Rights.

You are buying furniture products from the company:

VAMA Divani di Magrini s.n.c. via Enrico Mattei, 3 – 52015 Pratovecchio (Arezzo) – C.F. and P.IVA 02176380513. Arezzo business register entry No. 02176380513

  • All products in our catalog are exclusively produced by VAMA Divani with raw materials made in Italy.
  • All purchased products will be accompanied by regular transport document.
  • There is a two-year legal warranty on all products that covers all manufacturing defects.
    All marketed products enjoy the legal guarantee of conformity provided for in Articles 128 et seq. of the Consumer Code, which covers any lack of conformity of the purchased items, existing at the time of delivery and manifested within 2 years of delivery. Excluded from the conformity defects and, therefore, from the legal warranty are any defects or damages caused by accidental facts or by the Customer’s responsibility for use of the products not in accordance with their intended use or effect of normal wear and tear. To benefit from this warranty, the Customer must report the lack of conformity by communication addressed to the seller indicating the defects and faults found. The Customer may request, at his or her option, that the seller repair the goods or replace them, without charge in either case, unless the requested remedy is impossible or would impose disproportionate costs on the seller. It should be noted that the Customer has no right to terminate the contract if the lack of conformity is only minor.
  • By confirming your purchase you agree to pay for the goods by the methods indicated in the terms of payment.
  • VAMA Sofas will be responsible for the goods until they are received by the customer. Any problems arising from the shipment will fall under our responsibility and therefore it will be our duty to solve them.
  • VAMA Sofas remains at the total disposal of the customer in both pre-sale and after-sale. Any problems can be reported to our number 0575.146.03.03.
  • Upon purchase you will receive a confirmation email indicating the goods purchased, the total price to be paid, including VAT and shipping costs, and the payment methods to be used.
  • All prices shown are inclusive of VAT.
  • Prices of upholstered beds are all exclusive of mattress i.e. including headboard, base and slatted base.

VAMA DIVANI adheres to the Italian Electronic Commerce Association’s code of ethics available at the following link:

Right of withdrawal and complaints

Regarding the right of withdrawal, we refer to Legislative Decree 206/05, which states that the customer may exercise the right of withdrawal within 14 days from receipt of the goods.
To exercise your right of withdrawal, simply inform us of your decision to withdraw from this contract by writing an email to on which you must indicate invoice or order number and date, item number and quantity for each item to be returned, reason for return, and indicate whether you would like a refund or a voucher for future purchases.
The customer must return the goods in their original packaging within 14 days of sending the notice of withdrawal.
The consumer has the right of withdrawal without penalty, the only costs to be borne by the consumer are those related to the return of the product. We will notify you of the amount of the return charge and with your agreement refund what you paid minus the cost of collecting the goods. Alternatively, you can arrange shipping of the returned goods.

Once the products are received, a refund of the sums paid will take place as soon as possible and in any case within 14 days.

If you have a complaint against VAMA Sofas following the purchase of a product or service and you have been unable to resolve it by contacting our Customer Service Department, remember that you have the option of submitting it through the ODR platform (Platform for Online Dispute Resolution), operated by the European Commission. The platform is available here:

The place of jurisdiction in case of disputes in consumer relations, which pursuant to Art. 66-bis Legislative Decree. 206/2005 (Consumer Code) is mandatory the Court of residence (or domicile) of the consumer.

What is the warranty of my product?

There is a two-year warranty on all products that covers all manufacturing defects.

What does Ready Delivery mean?

Ready for Delivery products are those that are in stock, meaning they are ready to be shipped as early as the day after the order is placed.

Where can I view the products?

You can view our products live at our store in Tuscany.
Most orders are placed through the Internet, as we offer the customer any information (additional photos, coating samples by mail, …) without moving from home.

Are flexible payment options, such as installment plans, available?

With the PagoLight service, we offer the ability to pay for your purchases in convenient monthly installments, up to a maximum amount of €5,000 and for a period that can be extended up to 36 months. This option is available for both in-store and online purchases at no additional cost.

To take advantage of PagoLight, you only need to present ID, a health card and a payment card (ATM or credit card, excluding prepaid cards). We also offer the option of choosing to charge installments directly to your bank account via IBAN.

For online purchases, the process is quick and fully digital, with real-time request outcomes. After selecting PagoLight as the payment method in the electronic shopping cart, you can choose the number of installments, enter your card or IBAN information, and proceed with identity verification. Finally, the deferment request is signed. For e-commerce purchases, the first installment is paid immediately, while the remainder will be spread over the following months, up to a maximum of 36 installments.

No payroll is required for this service.

Where do you make the delivery?

We are able to make delivery anywhere.
To find out the shipping cost, just click on the “Add to Cart” button you will find on each product, after which you will need to select your province of residence by changing the shipping address.

For overseas shipping, contact us for an accurate quote.

Can I set a specific day for delivery?

Certainly. To have the delivery made on a specific day, write it in the order notes or let us know before shipping so that we can inform the courier in time.

What does street-front delivery mean?

Shipping will take place at the house number and the courier will unload the goods at the side of the transport vehicle. It will be up to the customer to place the purchased goods inside their home.

What is the time frame for implementation?

Days vary depending on the type of product chosen, for a standard product it takes about 60/70 working days (They may vary depending on the time of year, contact us for more information).

If it is a custom product, the days will be communicated in the order and quote.
For products in stock and on offer, shipping will be made the day after the order is placed and delivery days will vary depending on the type of shipping selected at the time of order.

How much does shipping cost?

To find out the shipping cost, click on the “Add to Cart” button on the page of the desired product, after which on the “Shopping Cart” page you can calculate the shipping after indicating the province of destination.

How long does it take from shipping to delivery?

We cannot give an exact time frame as the delivery time varies depending on the destination and the type of shipment chosen. Take the range of days we indicate on each type of shipment as a reference.

Will I be contacted before delivery?

Yes, we will contact you on the day the courier picks up, then you will be contacted directly by the person who will make the delivery to arrange the day and time slot.

Do you make deliveries to the floor?

We offer this service only in Italy, currently we are not organized to offer this service in the rest of Europe. Contact us if you have any doubts about the passage of the product inside the house (Example: Narrow doors or stairs).