Returns and refunds policy

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Overview

Our returns and refunds policy covers a period of 30 days. Once 30 days have passed since your purchase, we can no longer offer a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Certain types of goods cannot be returned. These include perishable goods such as food, flowers, newspapers and magazines. We also do not accept returns of intimate or sanitary products, hazardous materials, or flammable liquids or gases.

Other items that cannot be returned:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item that is not in its original condition, is damaged or has missing parts for reasons not caused by an error on our part.
  • Any item that is returned more than 30 days after delivery

Refunds

Once we have received and inspected your return, we will email you to confirm receipt and let you know whether your refund has been approved.

If your refund is approved, it will be processed and automatically credited to your credit card or original payment method after the applicable processing period.

Late or missing refunds

If you have not received a refund yet, first check your bank account again.

Then contact your credit card provider, as it may take some time for the refund to appear on your account.

Next contact your bank. There is often some processing time before a refund is posted.

If you have followed these steps and still have not received your refund, please contact us at {email address}.

Sale items

Only items purchased at full price are eligible for a refund. Sale items cannot be refunded.

Exchanges

We only replace defective or damaged items. To exchange an item for an identical replacement, email us at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, send it to: {physical address}.

You are responsible for the cost of returning your item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from it.

Delivery times for replacement items vary depending on where you live.

For higher-value returns, consider using a tracked shipping service or taking out shipping insurance. We cannot guarantee that your returned item will reach us.

Need help?

Contact us at {email} for questions related to refunds and returns.